There's just no pleasing some folk

Complaints in private prisons in Victoria, Australia, have risen dramatically. Why?

He [the ombudsman] pointed to private prisons, noting 400% and 100% increases in complaints respectively about Port Phillip prison (rising to 443) and Fulham prison (129) since the 2006 annual report. While rising complaint figures are partly explained by the installation of phones for inmates, Mr Taylor described the increases as "disproportionately high".

I wonder if anyone rang to complain that they had been given phones?

The way to reduce the level of complaints is obvious. Take away the phones.