Criticism of WINZ case management approach awry

A Master's thesis student says Work and Income is pushing many beneficiaries into jobs that don't last.

But 61 percent still had paid work two years later. That's not a bad result. I don't have time now to check  but I believe it compares well to past performance.

But it was her recommendation that I took issue with:

"Sudden said the agency should be more flexible and supportive and bring back a system of personalised case managers that was axed in 2010."

Here is the current case management approach. Note the last sentence:

 You can still ask to be seen by a specific case manager if you want to, but it means that you may have to wait longer for an appointment if the case manager you want to see is busy helping other clients.