There are two sides to every story
The IT company that was contracted to pay the teachers can now speak out. Summarising, the problems seem to stem from school's unwillingness to embrace on-line technology.
I recently worked on a survey project which asked for on-line responses but a large number of respondents submitted in hand-writing via fax or scanned attachments. Accommodating the handwritten submissions was a time-consuming and unsatisfactory process. So I can sympathise with the staff at Talent2 and the backlog resulting from handling large amounts of unnecessary paperwork and labouring over illegible handwriting.
Most of the information required from school administrators would be numerical. Deciphering handwritten numbers can be a nightmare. As I have discovered.
Perhaps the teachers should have individually been asked to log-in their details. They would have been highly motivated to get it right.